Privacy policy

At PURE BENI OIL, accessible via purebenioil.com, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or communicate with us.

We operate in accordance with the General Data Protection Regulation (GDPR) and relevant European privacy laws.

PURE BENI OIL
Email: purebenioil@gmail.com / contact@purebenioil.com
Phone: +31 6 35665489
Address: Box A2094, 4823 AD BREDA, Netherlands

We are responsible for processing your personal data ("Data Controller").

2. What Personal Data We Collect

We collect personal data in the following categories:

A. Information You Provide

When you make a purchase, contact us, or create an inquiry:

  • Full name
  • Address & shipping details
  • Email address
  • Phone number
  • Payment details (handled securely by third-party payment processors)
  • Order details
  • Messages you send via email, WhatsApp, or contact forms

B. Automatically Collected Data

When visiting our website:

  • IP address
  • Device information
  • Browser type
  • Cookies
  • Pages visited
  • Time spent on our website

We use this data for analytics and improving user experience.

C. Marketing Data

Only with your consent:

  • Newsletter subscriptions
  • Promotional emails
  • Product of the Month promotional tracking

3. How We Use Your Data

We process your data only for legitimate purposes, including:

A. Order Processing & Delivery

  • Handling and shipping your order
  • Processing payments
  • Providing customer support
  • Tracking and updating your order status

B. Discounts & Promotions

To implement:

  • Welcome Discount (20% for first purchase)
  • Product of the Month Discount (25%)
  • Countdown timers & promotional updates

C. Website Optimization

  • Improving website performance
  • Ensuring mobile responsiveness
  • Tracking conversion rates
  • Analytics and traffic monitoring

D. Customer Service & Communication

  • Responding to questions within 24 hours
  • WhatsApp and email support
  • Sending important updates

E. Legal Obligations

We may process data for:

  • Tax requirements
  • Financial reporting
  • Fraud prevention

4. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

  • Contractual necessity to fulfill your order
  • Legitimate interest improving services, preventing fraud
  • Consent newsletters, marketing, cookies
  • Legal obligation tax & accounting compliance

5. Sharing Your Personal Data

We only share your information when necessary:

A. Shipping Partners

  • PostNL
  • Local delivery partners (EU)

B. Payment Providers

Your payment data is encrypted and processed by secure third parties such as:

  • PayPal
  • iDeal
  • Stripe (if used)

C. Website & Analytics Tools

To optimize website:

  • Google Analytics
  • Conversion tracking systems
  • Countdown timers

D. Legal Requirements

If required by law or court order.

We NEVER sell or trade your personal information.

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve site performance
  • Track Product of the Month conversions
  • Enable discounts and countdown timers
  • Analyze traffic
  • Personalize user experience

You may disable cookies at any time via your browser settings.

7. Data Retention

We keep your data only as long as necessary:

  • Order records: 7 years (required by Dutch law)
  • Contact form messages: Up to 1 year
  • Newsletter data: Until you unsubscribe
  • Analytics data: 26 months (Google default)

8. Security of Your Data

We take strict measures to protect your data:

  • SSL encryption
  • Secure payment processing
  • Restricted access
  • GDPR-compliant systems
  • Regular security checks

However, no system is 100% secure. We do our best to protect your information.

9. Your GDPR Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Delete your personal information
  • Limit processing
  • Object to data use
  • Withdraw consent for marketing
  • Receive a copy of your data (data portability)

To exercise your rights, email us at:
📧 contact@purebenioil.com

We respond within 24–48 hours.

10. Children’s Privacy

Our website does not target anyone under the age of 16, and we do not knowingly collect data from minors.

11. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices of these websites.

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with a "Last Updated" date.

13. Contact Us

For questions about this Privacy Policy or your personal data:

📞 +31 6 35665489
📧 contact@purebenioil.com
📧 purebenioil@gmail.com

We are here to assist you with respect, transparency, and care