Terms of service

TERMS OF SERVICE – PURE BÉNI OIL

Last updated: 16 October 2026

1. General
These terms of service apply to all orders and agreements between PURE BÉNI OIL (hereinafter “PURE BÉNI”) and the customer, entered into through purebenioil.com. By placing an order, you accept these terms.

2. Business details
PURE BÉNI OIL
Website: purebenioil.com
Email: contact@purebenioil.com
Chamber of Commerce (KvK) number: 98384945
VAT number: NL005328295B84

3. Offers and prices
All prices on our website include VAT. PURE BÉNI reserves the right to change prices. Orders are confirmed at the price applicable at the time the order was placed.

4. Orders and payment
An agreement is concluded when you receive your order confirmation by email. Payment must be made using the payment methods offered on our website.

5. Delivery
Orders are delivered to the address you provide. Delivery times are estimates. If these times are exceeded, you are not entitled to compensation unless there is intent or gross negligence.

You can find more information about shipping costs and estimated delivery times in our shipping policy. Is your order delayed or has it not arrived? Please contact us at contact@purebenioil.com and include your order number.

6. Right of withdrawal (cooling-off period)
As a consumer, you have the right to cancel your order within 14 days of receipt without giving a reason. Returned items must be sent back in their original condition and packaging. Return shipping costs are the customer's responsibility unless otherwise stated.

You can find more information about returns, refunds and our additional 30-day commercial return policy in our return and refund policy.

7. Warranty and complaints
PURE BÉNI stands behind the quality of our products. You can submit complaints in writing to contact@purebenioil.com. We aim to resolve complaints within 14 days.

8. Liability
PURE BÉNI is not liable for damage resulting from improper use of the products. Our products are intended for external use unless otherwise stated.

9. Applicable law
All agreements are governed by Dutch law. Disputes will be submitted to the competent court in the Netherlands.